Terms and Conditions

4. Money-Back Guarantee

Overview

At AutoAppeals.com, we stand behind the quality and effectiveness of our services. We offer a Money-Back Guarantee for our Parking Ticket Disputes and Pothole Damage Claims services to ensure that our clients can trust in our efforts to support their cases.

Eligibility and Conditions

• Parking Ticket Disputes: If we are unable to successfully appeal your parking ticket, you are eligible for a rebate from the initial service fee paid, minus a £6 service fee to cover administrative and processing efforts involved in your case. The £6 fee is non-refundable and compensates for the resources expended in managing your dispute.

• Pothole Damage Claims: Similarly, for Pothole Damage Claims that we cannot successfully resolve, clients are eligible for a rebate from the initial service fee paid, minus a £24 service fee which covers administrative costs and processing fees incurred during the handling of your claim.

Requesting a Rebate

To qualify for a rebate under our Money-Back Guarantee, customers must formally request a rebate within 30 days following the outcome notification of their case. Requests for rebates must be submitted through disputes@autoappeals.com or claims@autoappeals.com.

Detailed instructions for requesting a rebate, including any necessary forms or documentation, will be provided with your outcome notification.

Limitations

This Money-Back Guarantee is applicable only to the initial service fees paid for the Parking Ticket Disputes and Pothole Damage Claims services and does not cover any additional expenses or third-party fees that may have been incurred.

The rebate process is designed to be straightforward and fair, with the intention of acknowledging the trust you place in our services. We reserve the right to modify the terms of the Money-Back Guarantee or withdraw it at any time, with changes taking effect from the date of posting on our website.

5. User Conduct

You are expected to use AutoAppeals.com in accordance with all applicable laws and regulations. You may not use the website in a way that causes, or may cause, damage to the website or impairment of the availability or accessibility of AutoAppeals.com or in any way which is unlawful, illegal, fraudulent, or harmful.

6. Cancellation and Termination

You are free to cancel your account and discontinue using Auto Appeals' services at any time. Similarly, AutoAppeals.com reserves the right to suspend or terminate your account and refuse any and all current or future use of our services if you breach these Terms and Conditions, with or without notice. Upon termination, your right to use the service will immediately cease. If you wish to terminate your account, you may simply discontinue using the service.

7. Limitation of Liability

To the fullest extent permitted by applicable law, AutoAppeals.com shall not be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the service; (ii) any conduct or content of any third party on the service; (iii) any content obtained from the service; and (iv) unauthorised access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage.

8. Disclaimers

The information and services on AutoAppeals.com are provided on an 'as is' basis. AutoAppeals.com makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, AutoAppeals.com does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.

9. Governing Law

These Terms shall be governed and construed in accordance with the laws of The United Kingdom, without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect.

10. Amendments to the Terms

AutoAppeals.com reserves the right, at its sole discretion, to modify or replace these Terms at any time. If a revision is material, we will make reasonable efforts to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

11. Privacy Policy Reference

Your privacy is very important to us. It is Auto Appeals' policy to respect your privacy regarding any information we may collect while operating our website. This is why we have a Privacy Policy, which you should read and understand as it governs our collection, use, and disclosure of your personal information. The Privacy Policy is incorporated by reference into these Terms and Conditions.

12. Dispute Resolution

In the event of any dispute arising in relation to these Terms and Conditions or in relation to the use of the AutoAppeals.com service, we agree to seek to resolve any disagreements quickly and efficiently. Initially, you should contact us directly to seek a resolution. If we are not able to resolve the dispute within a reasonable time (not to exceed 30 days), then either party may submit the dispute to mediation. If the dispute cannot be resolved through mediation, then the parties shall be free to pursue any right or remedy available to them under applicable law in the courts of the United Kingdom.

13. Miscellaneous

Severability
If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

Waiver
The failure of AutoAppeals.com to exercise or enforce any right or provision of these Terms will not operate as a waiver of such right or provision.

Assignment
AutoAppeals.com may assign, transfer, or delegate its rights and obligations under these Terms without consent. However, you may not assign, transfer, or delegate your rights and obligations under these Terms without the express written consent of AutoAppeals.com.

Entire Agreement
These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have had between us regarding the Service.

14. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

Email: info@autoappeals.com

Phone Number: +447765093607

Postal Address: Auto Appeals Ltd, 71-75, Shelton Street, Covent Garden, London, WC2H 9JQ

We encourage you to reach out with any queries or concerns regarding these terms, and we are committed to providing you with the necessary assistance.

15. Effective Date

These Terms and Conditions are effective as of 28/03/2024 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page. We reserve the right to update or change our Terms and Conditions at any time and you should check this page periodically. Your continued use of the Service after we post any modifications to the Terms and Conditions on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Terms and Conditions.

Closing Statement

Thank you for choosing AutoAppeals.com. We hope your experience on our site is both beneficial and enjoyable. Remember, by accessing and using our website, you agree to be bound by these Terms and Conditions, our Privacy Policy, and any other policies or agreements made available to you. Should you disagree with any part of these terms, please discontinue the use of our website immediately.

By engaging with our site and utilising our services, you play a crucial role in the success and community of AutoAppeals.com. We look forward to providing you with high-quality service and support.