Privacy Policy Introduction

Welcome to AutoAppeals.com, a premier online service dedicated to assisting UK motorists in challenging unfair parking tickets and securing compensation for damages caused by potholes. At Auto Appeals, we understand the importance of your privacy and are committed to protecting your personal data with the utmost care and respect.

This Privacy Policy is designed to inform you about how we collect, use, protect, and share your personal data when you use our website and services. We are fully committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, ensuring that your personal information is handled in a safe, transparent, and legal manner.

Who We Are

Auto Appeals is the data controller responsible for your personal data. Our platform is designed to simplify the appeals process through a user-friendly, AI-enhanced system, ensuring a high success rate for our clients. This document will outline the types of data we collect, the purpose for collecting it, how it's processed, and your rights regarding your personal data.

Contacting Us

Should you have any questions about this Privacy Policy or our data protection practices, please do not hesitate to contact us at: info@autoappeals.com

Auto Appeals Ltd

71-75, Shelton Street, Covent Garden, London, WC2H 9JQ

Email: info@autoappeals.com

Telephone: +447765093607

Understanding Your Rights

We believe it is vital for you to be fully aware of your data protection rights. This policy will detail your rights to access, correct, transfer, and delete your personal data, among others, and how to exercise these rights.

Changes to Our Privacy Policy

We reserve the right to update this Privacy Policy at any time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Consent

By using our services, you consent to the data practices described in this policy. If you do not agree with any part of this Privacy Policy, please do not use our website or services.

We appreciate the trust you place in us when sharing your personal data. The security of your data is a priority at Auto Appeals, and we are dedicated to protecting it from unauthorised access and ensuring its integrity and confidentiality.

1. Types of Personal Data Collected

At AutoAppeals.com, we collect various types of personal information to provide and improve our services to you. The personal data we may collect includes, but is not limited to:

Contact Information: Your name, address, email address, and phone number to communicate with you regarding your appeals and to offer support.
Vehicle and Ticket Information: Details of your vehicle, parking ticket numbers, and related documentation necessary to assess and manage your appeal.
Payment Information: Payment details such as credit/debit card numbers or other payment service details to process fees associated with our services.
Technical Data: We collect information that your browser sends whenever you visit our site. This data may include your computer's Internet Protocol (IP) address, browser type, browser version, our service pages that you visit, the time and date of your visit, the time spent on those pages, and other diagnostic data.

2. Purposes of Processing Personal Data

Your personal data is used for the following purposes:

To Provide Our Services: Processing your parking ticket disputes and pothole damage claims.
Customer Support: To offer assistance, respond to inquiries, and resolve any potential issues you might face with our services.
Payment Processing: To manage financial transactions related to our services securely.
Service Improvement: Using feedback and data to improve our offerings and develop new features.
Compliance and Legal Obligations: Ensuring compliance with legal requirements and to protect against fraudulent, unauthorised, or illegal activity.

3. Legal Basis for Processing Personal Data

Under the UK GDPR, the legal bases we rely on for processing your personal data include:

Consent: You have given clear consent for us to process your personal data for a specific purpose.
Contract: The processing is necessary for a contract you have with us, or because you have asked us to take specific steps before entering into a contract.
Legal Obligation: The processing is necessary for us to comply with the law (not including contractual obligations).
Legitimate Interests: The processing is necessary for our legitimate interests or the legitimate interests of a third party unless there is a good reason to protect the individual’s personal data which overrides those legitimate interests.

4. Recipients or Categories of Recipients of the Personal Data

We may share your personal data with selected third parties, including:

Service Providers: Companies that provide services to assist us in processing your appeals, such as legal experts and IT support.
Payment Processors: Secure payment service providers for processing payments.
Authorities: Law enforcement or other authorities if required by law or for the purposes of fraud prevention and credit risk reduction.

The third parties with whom we share your data are required to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

5. Data Transfers Outside the UK

In certain circumstances, we may transfer your personal data outside of the United Kingdom. When we do, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

Adequacy Decisions: We will transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the UK government.
Standard Contractual Clauses: Where we use certain service providers, we may use specific contracts approved by the UK government which give personal data the same protection it has in the UK.

We will provide details of the specific safeguards applied to your personal data transferred outside the UK upon request.

6. Data Retention

AutoAppeals.com will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

We also retain usage data for internal analysis purposes. Usage data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

7. Your Rights Under Data Protection Law

Under data protection law, you have rights including:

The Right to Access – You have the right to request Auto Appeals for copies of your personal data.
The Right to Rectification – You have the right to request that Auto Appeals correct any information you believe is inaccurate. You also have the right to request AutoAppeals.com to complete information you believe is incomplete.
The Right to Erasure – You have the right to request that Auto Appeals erase your personal data, under certain conditions.
The Right to Restrict Processing – You have the right to request that Auto Appeals restrict the processing of your personal data, under certain conditions.
The Right to Object to Processing – You have the right to object to Auto Appeals’ processing of your personal data, under certain conditions.
The Right to Data Portability – You have the right to request that Auto Appeals transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us at our email: info@autoappeals.com

8. Information on Automated Decision Making

AutoAppeals.com does not use fully automated decision-making processes that could have a legal or similarly significant effect on you based on your personal data alone. If in the future we intend to process your personal data for such purposes, we will provide you with information about that processing, provide information about the logic involved, as well as the significance and the envisaged consequences of such processing for you.

9. Cookies and Tracking Technologies

AutoAppeals.com uses cookies and similar tracking technologies to track the activity on our service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyse our service. The technologies we use may include:

Cookies or Browser Cookies. A cookie is a small file placed on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some parts of our service.
Web Beacons. Certain sections of our service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the company, for example, to count users who have visited those pages or opened an email and for other related website statistics.

For more detailed information on the cookies we use and your choices regarding cookies, please visit our Cookies Policy.

10. How to Exercise Your Rights

You have several rights under the data protection laws, including the right to access, correct, delete, or transfer your personal data, as well as the right to restrict or object to our processing of your data. To exercise these rights, please follow the steps below:

Contact Us: Reach out to us via our designated contact details provided in this policy. Please provide sufficient information for us to identify you and your request.
Verification: We may need to verify your identity to protect your privacy and security.
Response: We aim to respond to your request within one month of verification. If your request is particularly complex, it may take us longer, but we will notify you and keep you updated.

11. Changes to Our Privacy Policy

AutoAppeals.com reserves the right to update our Privacy Policy at any time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this Privacy Policy.

We will let you know via email and/or a prominent notice on our service, before the change becoming effective and update the "effective date" at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Security of Your Personal Data

The security of your personal data is of paramount importance to us at AutoAppeals.com. We are committed to implementing and maintaining robust technical and organisational measures designed to secure your personal information from unauthorised access, alteration, disclosure, or destruction.

We follow industry standards and practices to protect the personal data we collect and process. Despite our efforts, no security measures are completely impenetrable, and no method of data transmission can be guaranteed against interception or other types of misuse. In the event of a data breach, we are prepared to take immediate steps to mitigate any potential harm and will communicate with you in accordance with applicable legal requirements.

Here are some of the security measures we have in place:

Data Encryption: We encrypt many of our services using SSL/TLS technology to ensure that your data is secure during transmission.
Access Control: Strict access controls are implemented to ensure that only authorised personnel have access to your personal data, and they are subject to confidentiality obligations.
Regular Audits: We conduct regular reviews and audits of our data collection, storage, and processing practices to ensure compliance with our security policies and standards.
Incident Response: We have established procedures to manage personal data breaches and will notify you and any applicable regulator of a breach where we are legally required to do so.

We urge you to take steps to protect the privacy of your personal data as well by ensuring the security of your own systems, using strong passwords, and being cautious about the information you share online.

The safety and security of your information also depend on you. Where we have given you (or where you have chosen) a password for access to certain parts of our service, you are responsible for keeping this password confidential. We ask you not to share your password with anyone and to choose a strong password that is difficult for others to guess.

Remember, the protection of personal data is a shared responsibility. Together, we can ensure the security of your information on AutoAppeals.com.

Conclusion

At AutoAppeals.com, we are deeply committed to protecting the privacy and security of our users' personal data. We understand the importance of privacy in the digital age and strive to ensure that all personal data received is handled with care, respect, and in compliance with all applicable laws and regulations.

This Privacy Policy has been designed to help you understand how we collect, use, protect, and share your personal information, as well as your rights concerning your personal data. We believe in transparency and are committed to being upfront about our privacy practices.

We encourage you to review this policy periodically to stay informed about how we are protecting your information. This policy may change from time to time, and if we make any material changes, we will notify you by revising the date at the top of this policy and, in some cases, we may provide you with more prominent notice (such as adding a statement to our homepage or sending you a notification directly).

Your continued use of AutoAppeals.com after any changes or revisions to this Privacy Policy shall indicate your agreement with the terms of such revised Privacy Policy.

Contact Us

Should you have any questions, concerns, or suggestions regarding this Privacy Policy, please do not hesitate to contact us. We welcome your feedback at any time and are here to ensure your experience with AutoAppeals.com is secure, comfortable, and compliant with all privacy standards.

Contact Information: